Cycle 1 Review Five Lakes

Employee Happiness Score — Results

9 March – 6 April 2026  ·  29 days  ·  Prepared for Five Lakes General Manager

Your EHS score
Five Lakes
78.3
out of 100
Hopton On Sea
75.5
for reference
Potters overall
76.5
combined average
Participation
Total entries
38
Five Lakes
Response rate
14%
38 of 281 employees
Departments active
17
out of 17 registered
Cycle length
29
days
Entries by access point
EHS insight: Email accounts for 89% of Five Lakes entries — QR code usage was minimal at just 4 entries. Actively promoting physical access points such as QR codes in Cycle 2 could meaningfully increase participation across the site.
Email
34
89% of Five Lakes entries
QR Code
4
11% of Five Lakes entries
Entries by department
EHS insight: Potters Theatre leads Five Lakes with 5 entries, followed by Bars at 4. The majority of departments recorded only 1–3 entries — increasing line manager awareness ahead of Cycle 2 is the clearest lever to improve participation across the site.
Key themes

GREENStrong management and team support — the most consistent theme across Five Lakes. Employees repeatedly praised their line managers, team leaders, and department culture. Phrases like "great team, great manager" and "so much support from my line manager" reflect a genuinely positive leadership environment.

GREENHigh overall job satisfaction — 79% of entries scored 4 or 5, the highest proportion across both sites. Employees described Potters as a fantastic company to work for, with a strong sense of pride and enjoyment in their roles.

GREENPersonal challenges being well-managed with support — where employees did reference health or personal difficulties, they consistently noted feeling supported by management and colleagues. This is a strong indicator of a psychologically safe team environment.

AMBERA small number managing recovery and reintegration — two employees noted they were returning from annual leave or illness and finding the adjustment back to work challenging. Not a systemic concern, but worth a light-touch check-in for those individuals.

REDOne unexplained low score with no feedback — a score of 1 was submitted without any written comment. With no context to act on, the root cause is unknown. Worth noting as an unresolved signal heading into Cycle 2.

Potters-wide data
The following sections reflect data across both Hopton On Sea and Five Lakes combined. Resort-specific breakdowns will be available from Cycle 2 onwards.
Average score
Raw average score ?The mean score across all submissions. Each entry counts equally regardless of how many times an individual submitted.
4.06 / 5
all entries across both sites
Adjusted score ?Each person's submissions are averaged first, then averaged across all respondents. This gives a fairer picture by removing the effect of employees who submitted multiple times.
3.96 / 5
adjusted for repeat submissions
Score vs comment rate
EHS insight: Employees who scored 1 or 2 left written feedback over 80% of the time. The platform is capturing the most important signals where they matter most — lower scores come with more context, giving you more to act on.
Respondent behaviour
EHS insight: A small number of employees submitted more than once during the cycle. Their scores were notably higher than single submitters, nudging the raw average up slightly. The adjusted score of 3.96 is the more reliable baseline to carry into Cycle 2.
106
Single submission
Avg score: 3.91
7
Multiple submissions
Avg score: 4.81
+0.10
Score adjustment
Repeat submitters inflate raw score
Prepared by Employee Happiness Score  ·  Potters Resorts Cycle 1  ·  BusinessHub Systems Ltd